Help Center

After verifying your email, navigate to the Profile page from your dashboard. Fill in your demographic information including age, gender, location, occupation, education, and interests. This information is used by our matching system to connect you with relevant surveys. The more complete and accurate your profile, the more survey invitations you'll receive. You can update your profile at any time as your circumstances change.

Your dashboard is the central hub of your Reactwiz experience. Here you'll see your current earnings balance, recent activity, and quick links to check for new survey invitations. The dashboard also shows your profile completion status and any notifications. Take a moment to familiarize yourself with the layout when you first log in -- it's designed to give you all important information at a glance.

Visit the Surveys page from your dashboard and click the "Check for New Invitations" button. Our system will search for available surveys matching your profile. If a survey is available, you'll see its title, description, estimated completion time, and payment amount. If no surveys are available right now, don't worry -- check back later as new surveys are added regularly throughout the day.

If you haven't received your verification email, first check your spam or junk folder. Some email providers filter automated messages. Try adding support@reactwiz.com to your contacts to prevent this in the future. You can request a new verification email from the notification bar that appears after logging in. If you still have trouble, double-check that you registered with the correct email address or contact our support team for assistance.

Before your first withdrawal, you'll need to set up a payment method. Go to your Profile settings and add your preferred option: PayPal email address, bank account details, or gift card preference. We recommend setting this up early so you're ready to withdraw as soon as you reach the $10 minimum. You can change or update your payment method at any time without affecting your balance.

Navigate to your Profile page to update personal details like your name, location, occupation, and interests. Keeping this information current is important because it directly affects which surveys you're matched with. If you've moved, changed jobs, or your interests have shifted, update your profile to ensure you receive the most relevant survey opportunities available.

Go to your Profile page and find the Security section. Enter your current password, then type your new password twice to confirm it. Your new password should be at least 8 characters long and include a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessable information like your name or birthday. After changing your password, you'll need to use the new one for your next login.

If you've forgotten your password, click the "Forgot Password?" link on the login page. Enter the email address associated with your account and click "Send Reset Link." You'll receive an email with a link to create a new password. This link expires after one hour for security reasons. Check your spam folder if you don't see the email within a few minutes. If you continue to have trouble, contact our support team.

You can change your email address through the Profile page. After updating, you'll receive a verification email at your new address. Click the link to confirm the change. Until the new email is verified, your old email remains active. All future communications, including survey notifications and payment confirmations, will be sent to your new email once verified.

Visit your Profile settings to control which emails you receive from Reactwiz. You can opt in or out of survey notification emails, payment confirmations, account update alerts, and promotional messages. Some essential account security emails (like password reset confirmations) cannot be disabled for your protection. Adjusting your preferences helps you stay informed without feeling overwhelmed.

If you decide to leave Reactwiz, first ensure you've withdrawn any remaining earnings from your account. Then go to your Profile settings and click "Delete Account" at the bottom of the page. You'll be asked to confirm this action. Account deletion is permanent -- all your data, survey history, and earnings records will be removed in accordance with our privacy policy. You cannot undo this action or recover the account later.

Survey invitations are matched to your profile. When you click "Check for New Invitations," our system searches for surveys that match your demographics. Each invitation shows the survey topic, estimated completion time, and payment amount. You can only have one active invitation at a time. After completing a survey, you can check for a new one after a 12-hour waiting period to ensure quality responses.

After completing a survey, there is a 12-hour cooldown before you can check for a new invitation. This policy exists to prevent survey fatigue and ensure that every response is thoughtful and high-quality. The system will display a timer showing how much time remains. Use this time to take a break, and check back when the timer expires for your next opportunity.

Surveys use various question formats including text fields for written responses, radio buttons for single-choice questions, checkboxes for selecting multiple answers, rating scales (typically 1-5 or 1-10), and yes/no questions. Read each question carefully and follow the instructions. Required questions are marked with an asterisk (*) and must be answered before you can submit the survey.

Always answer honestly and thoughtfully. Read each question completely before responding. For open-ended questions, provide detailed answers rather than one-word replies. Avoid rushing -- take the time to give genuine feedback. Consistent, honest responses lead to better survey matches over time and help maintain your account in good standing. Remember that your feedback genuinely influences real business decisions.

After you submit a completed survey, you'll see a confirmation page. The payment amount is immediately credited to your account balance -- there's no waiting period for earnings to appear. The survey invitation is then marked as completed in your history. You can view all your completed surveys and earnings on the Earnings page. Your responses are anonymized before being shared with researchers.

Survey availability depends on several factors: your demographic profile, your geographic location, current research demand, and whether the survey's target quota has already been filled. Not every survey is a match for every person -- that's normal. If no surveys are available when you check, try again later. Keeping your profile complete and accurate maximizes your chances of being matched with available studies.

Currently, surveys must be completed in one sitting. If you navigate away from a survey page or close your browser, your progress may not be saved. Before starting a survey, make sure you have enough time to complete it based on the estimated duration shown. If you lose your progress due to a technical issue (not intentional abandonment), contact our support team with details and we will look into it.

Questions marked with an asterisk (*) are required and must be answered before you can submit the survey. If you try to submit without answering all required questions, you'll see an error message indicating which questions are missing. Optional questions (without an asterisk) can be skipped if you prefer not to answer them, though providing more complete responses is always appreciated by researchers.

Your current balance is displayed on your dashboard and on the Earnings page. Every time you complete a survey, the payment is added to your balance immediately. The Earnings page shows a complete transaction history including the date, survey name, and amount for each completed survey, as well as any withdrawal requests you've made.

Once your balance reaches the $10 minimum threshold, visit the Earnings page and click the "Request Withdrawal" button. Select your preferred payment method, confirm the withdrawal amount, and submit your request. You'll receive a confirmation notification. Make sure your payment details are correct and up to date in your Profile settings before requesting a withdrawal to avoid delays.

Reactwiz currently supports PayPal, direct bank transfer, and digital gift cards. PayPal is the most popular option and typically the fastest. Bank transfers are available for members who prefer direct deposits. Gift card options include Amazon and Visa. Set up your preferred payment method in your Profile settings before requesting your first withdrawal.

Payment processing takes 2-5 business days depending on the method. PayPal payments are typically processed in 2-3 business days. Bank transfers take 3-5 business days. Gift cards are usually delivered to your email within 24-48 hours. You'll receive a notification email when your payment has been sent. Weekends and bank holidays may extend processing times slightly.

Reactwiz offers a referral bonus program. Share your unique referral link (found on your dashboard) with friends and family. When someone signs up using your link and completes their first qualifying survey, you'll earn a referral bonus credited directly to your account. The current bonus amount is displayed on your dashboard alongside your referral link. There's no limit to how many people you can refer.

If your payment hasn't arrived within the expected timeframe, first verify your payment details are correct in your Profile. Check your email (including spam) for any notifications from us. For PayPal, ensure the email address matches your PayPal account. If everything looks correct and the processing time has passed, contact our support team with your withdrawal request details and we'll investigate promptly.

If a survey page won't load, try these steps in order: refresh your browser page, clear your browser's cache and cookies, try a different browser (Chrome and Firefox work best), and ensure JavaScript is enabled in your browser settings. If you're on a mobile device, try switching to a Wi-Fi connection. If the problem persists, note the survey name and contact our support team.

If you can't submit a survey, scroll through the entire form to ensure all required questions (marked with *) are answered. Sometimes a missed question near the top can prevent submission. Try clicking the submit button again after a few seconds. If the button remains disabled or you see an error, try refreshing the page -- note that you may lose your progress. Report persistent issues to our support team.

Survey earnings should appear in your balance immediately after submission. If they don't show up, first refresh your browser. Check that you saw a confirmation page after submitting (this confirms your response was recorded). If earnings still don't appear after 15 minutes, contact support with the survey name, approximate completion time, and any error messages you saw.

If you can't log in, double-check that you're using the correct email address and password. Passwords are case-sensitive. If you've forgotten your password, use the "Forgot Password" link on the login page to reset it. Make sure your browser accepts cookies from reactwiz.com, as they're needed for the login session. Clear your browser cache if you continue to have problems.

Reactwiz works best with modern browsers: Chrome (version 90+), Firefox (version 90+), Safari (version 14+), and Edge (version 90+). If you experience display issues or broken functionality, ensure your browser is up to date. Disable browser extensions like ad blockers temporarily, as they can interfere with survey loading. We do not support Internet Explorer.

Reactwiz is fully responsive and works on smartphones and tablets. If you're having issues on mobile, try rotating your device to landscape mode for wider survey forms. Ensure your device's operating system and browser are up to date. If a survey doesn't render well on mobile, try completing it on a desktop or laptop computer instead. A stable internet connection is especially important on mobile devices.

All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Your personal information (name, email, demographics) is stored securely and is never sold to third parties. When we share survey data with research partners, it is always anonymized -- your identity is never attached to your responses. We comply with GDPR and CCPA privacy regulations.

Research partners never see your name, email address, or any other personally identifiable information. They receive only aggregated, anonymized data -- statistical summaries of how groups of people responded. For example, a researcher might learn that "65% of respondents aged 25-34 preferred option A," but they would never know which specific individuals chose that option.

You have the right to access, correct, or delete your personal data at any time. You can update your information through the Profile page, or request a complete data export by contacting support. If you choose to delete your account, all personal data is permanently removed from our systems. For full details, see our Privacy Policy and Terms of Service.

Reactwiz will never ask for your password via email, request payment from you, or ask for sensitive financial information like credit card numbers. All legitimate Reactwiz emails come from @reactwiz.com addresses. If you receive a suspicious email claiming to be from us, do not click any links. Instead, go directly to reactwiz.com in your browser and log in from there. Report suspicious emails to our support team.

Use a unique, strong password for your Reactwiz account. Don't share your login credentials with anyone, even family members. Always log out when using shared or public computers. If you notice any unusual activity on your account (surveys you didn't complete, balance changes you don't recognize), change your password immediately and contact our support team to investigate.

Reactwiz uses essential cookies to keep you logged in and maintain your session while taking surveys. We also use analytics cookies to understand how the platform is used so we can improve it. We do not use tracking cookies to follow your activity across other websites. You can manage cookie preferences in your browser settings, though disabling essential cookies may prevent the platform from functioning properly.